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Address: 66A Sfântul Lazăr Street, Postal Code 700049, Iași
Phone: +40 0332 711 700
Fax: +40 0332 730 168
Email: info@firecredit.eu
Quality
Fire Credit adheres to the Code of Conduct of the Association for Commercial Debt Management (AMCC), available on this website, and complies with the ethical and professional standards established at both national and European levels, in accordance with FENCA principles.
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Each member of the Fire Credit team is responsible for the company's reputation, through their actions and decisions.
The way we interact with partners and debtors, as well as our internal relationships and compliance with laws and regulations, are matters of constant concern.
Debt management and recovery is an activity with a significant impact on society, and to carry it out professionally, clear rules, high quality standards, and mutual respect from all parties involved are essential.
In this context, Fire Credit has adopted a code of ethics that enforces strict rules of discipline and conduct, applicable in relationships with both partners and debtors.
The company’s operations are supported by its own organizational, management, and control model, which ensures professionalism and efficiency.
Fire Credit employees are trained to handle conflict situations with debtors in a legal and ethical manner, strictly complying with current legislation, including:
Law 679/2016 – on the protection of individuals and the processing of personal data (GDPR)
Law 506/2004 – on the processing of personal data and the protection of privacy in the electronic communications sector
Law 129/2019 – on the prevention and combating of money laundering
Certifications
ISO 9001
ISO 9001 is part of the ISO 9000 quality management system.
This system addresses various aspects of quality management. It provides guidance and tools for organizations that want to ensure their products and services consistently meet customer requirements, while continuously improving quality.
ISO 14001
ISO 14001 requires an organization to define its actions for controlling and reducing its environmental impact,
in order to implement what is stated in its environmental policy, to analyze and document facts, and to learn from its experience.
ISO 27001
The ISO 27001 standard is based on the core principles that define information security: confidentiality, integrity, and availability.
This standard’s approach ensures long-term security by implementing policies, procedures, and security measures designed to protect an organization’s information and resources.
By minimizing risks to the greatest extent possible, it guarantees that the management system is functional, meets the company’s operational requirements, fulfills customer expectations, and complies with applicable legislation.
ISO 37001
ISO 37001 provides the requirements and guidance for establishing, implementing, maintaining, and improving an anti-bribery management system.
The system can operate independently or be integrated into a broader management system. The standard addresses bribery in the public, private, and non-profit sectors, covering both bribery committed or received by an organization or its personnel, as well as through third parties.
Corruption can occur in any context, regardless of its value, and may involve both financial and non-financial benefits.
Associations
FENCA
The Federation of European National Collection Associations (FENCA) is a non-profit organization founded on January 15, 1993, serving as an umbrella group for national debt collection associations across Europe. By 2011, 20 countries had joined the organization. FENCA's main goals include:
- Protecting and supporting member associations
- Promoting European legislation in the debt collection industry
- Ensuring collected client funds are kept separate from agency assets
- Encouraging members to develop client protection insurance, complaints resolution committees, staff training, and standardized contract guidelines.
AMCC
The Association for Commercial Debt Management (AMCC) was founded in 2007 by Coface, EOS KSI, and Creditreform, and now has 12 members. It is a full member of FENCA, making Romania the 15th country to join the federation. AMCC aims to:
- Represent its members nationally and internationally
- Promote credit management services
- Support relevant legislation in Romania
- Become the leading national association for debt collection
- Implement high-quality standards in receivables management.
Join our team
Discover the open positions and send your application