field collection

Fire Credit offers a great number of phone collectors who cover the entire national territory. They are coordinated by area managers who are also monitored by the Field Collection Department Manager.

We closely collaborate with local authorities; we are familiar with the Business Environment where our debtors operate and we manage the client so that we can efficiently cover the entire administrated territory.

The main parts of the Debt Collection Process are:

Correct identification of the debtor- Fire Credit agents are residents in the area of competence; for this reason, they manage to contact the debtors in the shortest possible time, which translates into solving the file quickly and efficiently
Training and continuous specialization of the Fire Credit agents focused on the specific products
Dedicated support and technical solutions – Fire Credit agents benefit from these services to receive and provide data in real time, having the possibility to quickly access reports of the files in progress
Promptitude – Fire Credit agents are committed to manage their activity as effectively as possible, trying to find a solution to every case in the shortest possible time

The entire process is managed in a very transparent way: area manager, the department manager or the partner company can check the file path and its progress in real time.

Field Collection is defined by:

correct identification of the debtor
identifying the reasons why the debtor is not able to pay
analysis of the debtor’s capacity and willingness to repay the debt
verification of the debtor’s objections
clarifying any dissatisfaction in the debtor-creditor relationship
presentation of a debt repayment program
monitoring the fulfillment of payment promises.

Fire Credit just obtained its ISO 37001 certification for the Anti-Bribery Management System.

Posted: May 27, 2021

Fire Credit obtained the Anti-Bribery Management Systems certification according to ISO 37001, the first [ ... ]

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Fire Credit, present for the second time in a row at the Annual National Conference of ALB, as an official partner

Posted: December 7, 2017

On November 21 2017, Fire Credit participated at the Annual National Conference of ALB Romania, the 13th [ ... ]

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Dan Fiterman, the owner of Arcadia, met with CEO of Fire Credit

Posted: October 27, 2017

On Friday 13 October 2017, Mr. Dan Fiterman, general manager of hospitals and medical centers network, Ar [ ... ]

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The new Italian ambassador visit Iasi

Posted: October 13, 2017

The Italian Ambassador to Romania, His Excellency Marco Giungi made first official visit to Iasi for tw [ ... ]

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