phone collection

The Phone Collection Debt service uses a method that has already been proven to have efficient results and which exceeds the simple payment request.

Our Phone Collection agents follow a training period at the highest standards, they benefit from courses thought by specialists in Communication and Negotiation Techniques, by legal counselors and experts in the field of Debt Recovery.

We start from the assumption that debtors are well intentioned, who are facing financial difficulties and need help in managing them.

That is why we provide counseling services to the debtors, in order to offer them the possibility of repayment of debts.

We also identify potential sources of income and we inform them regarding the financial and legal problems if the obligations in the contract are not respected.

At this stage, the main missions of the phone collector are firstly to operate with determination in order to convince the debtor to pay the debt, and, secondly, to maintain and strengthen the relationship between the debtor and the debtee, focusing on the proactive approach, communication and negotiation skills.

The specific activities of this phase are:

identification of the debtor
information about the debt
customization of intervention
amicable management of the case

Fire Credit castiga premiul Calitate si Organizare acordat de Confindustria Romania

Posted: March 10, 2017

Joi, 15 decembrie, a fost organizata in Sala Ronda a Hotelului Intercontinental din București, Gala Conf [ ... ]

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Fire Credit participa la Conferinta Nationala ALB Romania 2017

Posted: November 24, 2016

Fire Credit a participat pe 23 noiembrie 2017 la editia a 12-a a Conferintei Anuale ALB Romania (Asociati [ ... ]

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Visit of the Italian Ambassador in Romania in Fire Credit

Posted: June 3, 2016

Tuesday the 17 th of May 2016, Fire Credit enjoyed the presence of His Excellency, the Italian Ambassador [ ... ]

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