phone collection

The Phone Collection Debt service uses a method that has already been proven to have efficient results and which exceeds the simple payment request.

Our Phone Collection agents follow a training period at the highest standards, they benefit from courses thought by specialists in Communication and Negotiation Techniques, by legal counselors and experts in the field of Debt Recovery.

We start from the assumption that debtors are well intentioned, who are facing financial difficulties and need help in managing them.

That is why we provide counseling services to the debtors, in order to offer them the possibility of repayment of debts.

We also identify potential sources of income and we inform them regarding the financial and legal problems if the obligations in the contract are not respected.

At this stage, the main missions of the phone collector are firstly to operate with determination in order to convince the debtor to pay the debt, and, secondly, to maintain and strengthen the relationship between the debtor and the debtee, focusing on the proactive approach, communication and negotiation skills.

The specific activities of this phase are:

identification of the debtor
information about the debt
customization of intervention
amicable management of the case

Fire Credit just obtained its ISO 37001 certification for the Anti-Bribery Management System.

Posted: May 27, 2021

Fire Credit obtained the Anti-Bribery Management Systems certification according to ISO 37001, the first [ ... ]

0 comments

Fire Credit, present for the second time in a row at the Annual National Conference of ALB, as an official partner

Posted: December 7, 2017

On November 21 2017, Fire Credit participated at the Annual National Conference of ALB Romania, the 13th [ ... ]

0 comments

Dan Fiterman, the owner of Arcadia, met with CEO of Fire Credit

Posted: October 27, 2017

On Friday 13 October 2017, Mr. Dan Fiterman, general manager of hospitals and medical centers network, Ar [ ... ]

0 comments

The new Italian ambassador visit Iasi

Posted: October 13, 2017

The Italian Ambassador to Romania, His Excellency Marco Giungi made first official visit to Iasi for tw [ ... ]

0 comments